Empire Faces Policies for Eyelash Extension Services

Client understands and acknowledges that they are contracting Empire Faces Studio for Makeup or Beauty Services, which may include eyelash extensions. Client is fully responsible for the outcome of any services, and client also understands that each client may have different results, based on skin type, lash weakness, or personal allergies to cosmetics or product ingredients.

Client agrees to use only recommended products on the Novalash™ Extensions, and that they should not get them wet within the first 12 hours after application. Client acknowledges that there are many variables, including technician expertise, hair growth cycle, use of skin care products, medicines, or cosmetics, and the overall care given that may influence how long the eyelash extensions remain in place.

Client acknowledges that they should not rub their eyes, pull on the lashes after the eyelash extensions have been applied. Client should never try to remove the extensions without technician supervision, or without the proper Novalash™ semi-permanent adhesive remover, or there is risk of pulling the lash out completely. Empire Faces cannot be held liable for temporary damage caused by client removing her own lash extensions prematurely to natural shedding process.

Client is also advised that using mascara containing glycols or carbonates, can shorten the length of time that the extensions remain in place. Client will not use waterproof mascara, or other store-bought mascaras on the Novalash™ extensions at all, or any other temporary eyelash adhesives brands, eye makeup remover products, mineral oils, solvents, petroleum products, or conditioners not included in the specific Novalash™ Aftercare Kit, provided by the Novalash™ technician.

Client understands that to maintain the eyelash extensions, requires touch-up appointments which are usually every 3-4 weeks of the initial application, and these touch ups are not covered in the initial cost of application. Client will pay the standard fees for maintenance, should they choose to continue wearing the extensions, and may be charged a standard appointment fee, if appointment is missed or skipped without 24 hours voice-to-voice cancellation notice with Empire Faces. Client also understands that they may incur a $25.00 fee if funds are not available on charged accounts or for returned checks.

Client is responsible for proper care and cleansing of their eyelashes and lash extensions in-between touchup visits, and acknowledges that they will only come for touchup appointments prepared with clean eyes (wearing no makeup or mascara) as this may affect the extension adhering process. Empire Faces reserves the right to refuse services if the above guidelines are not met, or if the technican deems that the client is not a good candidate for service.

Client is held accountable to these terms only, as a client for eyelash extensions by Empire Faces Studio, and must read and comply with the above information.